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Sales and Membership Coordinator

2 months ago

Rancho Mirage, California, United States Coachella Fitness Concepts Full time
About Coachella Fitness Concepts

We are a dynamic and growing fitness studio committed to providing an exceptional experience for our members. Our mission is to empower individuals to achieve their fitness goals through a variety of classes and services.

Job Summary

We are seeking a highly motivated and customer-focused Sales and Membership Coordinator to join our team. As a key member of our sales team, you will be responsible for generating new business, building relationships with existing members, and providing exceptional customer service.

Key Responsibilities
  • Sales:
    • Execute the sales process, including lead generation, follow-up, and closing sales.
    • Meet and exceed sales goals as established by the General Manager.
    • Build relationships with prospects and understand their fitness goals, presenting available services to help them achieve their objectives.
    • Conduct studio tours with prospects to build rapport and facilitate sales, booking appointments for and following up after initial class visits.
    • Participate in special events to promote the studio.
    • Develop selling skills through trainings and company meetings.
    • Be knowledgeable about all products, programs, and pricing.
    • Sell retail items and answer questions about brands.
  • Membership Retention:
    • Assist members with in-person and phone inquiries regarding membership policies.
    • Greet members and visitors warmly and make them feel welcome in the studio.
  • Club Operations:
    • Maintain a clean and safe studio during shift by assisting with cleaning tasks as directed by the General Manager or Company policies.
    • Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.
  • Other:
    • Maintain a positive, upbeat attitude and promote and exemplify Company values, representing Company objectives and interests to internal and external customers.
    • Follow up on complaints, questions, and concerns, responding to internal/external customer needs in a friendly, timely, and efficient manner.
    • Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
    • Perform additional duties as assigned by the General Manager or Company Management.
    Requirements
    • 2+ years of retail/fitness sales experience.
    • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.
    • Strong customer service skills.
    • Solid writing and grammar skills.
    • Professional, punctual, reliable, and neat.
    • Strong attention to detail and accuracy.
    • Trustworthy and able to handle confidential information.
    • Ability to work harmoniously with co-workers, clients, and the general public.
    • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices.
    • Proficient with computers and studio software.