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Customer Service Team Lead
2 months ago
The Customer Service Team Lead is a key role in delivering exceptional guest experiences at Agua Caliente Casinos. This position is responsible for leading a team of customer service representatives and ensuring that they meet the highest standards of service quality.
Key Responsibilities- Team Leadership: Supervise and train a team of customer service representatives to ensure they have the skills and knowledge to provide excellent service to guests.
- Service Quality: Monitor and improve service quality by coaching and counseling team members, and implementing process improvements to enhance the guest experience.
- Guest Interaction: Assist guests with their inquiries and resolve any issues in a timely and professional manner.
- Process Improvement: Collaborate with the customer service team to identify areas for improvement and implement changes to enhance the guest experience.
- Reporting and Analysis: Analyze customer service metrics and provide insights to management to inform business decisions.
- Education: High school diploma or equivalent required.
- Experience: 5 years of customer service experience, with at least 2 years in a supervisory role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
