Branch Manager for Escrow Services

1 week ago


San Diego, California, United States JobTracks Full time

Escrow Branch Manager

Who We Are

JobTracks is at the forefront of transforming the real estate landscape. Our innovative technology platform empowers countless home buyers and sellers to connect with leading real estate professionals, ensuring a seamless experience throughout their journey, from finding an agent to securing financing and achieving a smooth closing.

Facilitating substantial real estate transactions annually, our vision is to create a world where every real estate deal is straightforward, reliable, and fulfilling for all parties involved. We take pride in our inclusive company culture, having been recognized as a top workplace.

Your Role

We are in search of a dedicated and principled Branch Manager with a minimum of two years in a leadership role. This position entails overseeing the entire escrow process, from initiation to completion, while also managing and mentoring staff. You will be responsible for recruitment efforts to expand the branch and ensure exceptional customer service and proactive problem-solving.

Collaboration with sales representatives and senior management will be essential to enhance revenue, manage costs, and increase market share. You will also be tasked with establishing new escrows and nurturing client relationships to support branch growth.

Key Responsibilities

  • Oversee a cutting-edge operation that adheres to compliance standards.
  • Innovate the future of Closing Services by developing process flows that integrate advanced technology with outstanding customer care.
  • Prioritize personal interaction with clients, supported by our technological tools.
  • Ensure compliance with company policies and auditing standards within the branch.
  • Recruit and train Escrow Officers and support staff to uphold our commitment to exceptional client interactions.
  • Manage the daily operations of a high-volume escrow process.
  • Handle a significant volume of files efficiently.
  • Provide both technical and managerial guidance to Escrow Officers and support personnel.
  • Interpret contracts, including lender instructions, trust agreements, purchase contracts, and underwriting guidelines.

Qualifications

  • A High School diploma or equivalent is mandatory.
  • A minimum of five years of experience in escrow processing is required.
  • At least two years of management experience is essential.
  • Proficiency in the closing process, including math calculations, TRID, and CFPB regulations is necessary.
  • Familiarity with Microsoft Suite and Google Suite is expected.
  • Effective communication skills and a professional demeanor are crucial for collaboration with colleagues and management.
  • Knowledge of Qualia or Resware is advantageous but not required.


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