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Service Desk Associate

2 months ago

Houston, Texas, United States American Auto Shield Full time

Job Summary:

American Auto Shield is seeking a highly skilled and customer-focused Customer Service Liaison to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Handle inbound calls and respond to customer inquiries in a timely and professional manner.
  • Collect and enter customer information, providing accurate and up-to-date records.
  • Provide status updates on claims and resolve customer issues in a fair and efficient manner.
  • Research and resolve customer inquiries, providing clear and concise information.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 1 year of customer service experience in a call center environment.
  • Excellent communication and problem-solving skills, with the ability to de-escalate calls and resolve issues.
  • Detail-oriented and able to work in a fast-paced environment.

Benefits:

  • Competitive compensation package.
  • Additional pay for bilingual representatives.
  • Shortened Saturday shift option.
  • Short-term incentive program.
  • Strong medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Generous vacation/PTO.
  • Equipment for remote work environment.

About American Auto Shield:

American Auto Shield is a leading provider of vehicle service contracts and automotive claims administration. We prioritize customer satisfaction and are committed to providing the best service to our clients. Our team is dedicated to delivering exceptional results and building long-term relationships with our customers.