Account Excellence Representative
1 day ago
**About Us**
">Polyconcept North America (PCNA) is the industry's leading provider of promotional products and decoration services, operating across six locations. Our diverse team fosters a collaborative and inclusive work environment.
**Company Culture**We value our employees' contributions in a collaborative and inclusive work environment, encouraging listening, understanding, and empathy to make PCNA stronger.
**The Position**The Customer Success Specialist at Givee plays a critical role in ensuring customers achieve success with our platform. This role collaborates with the product, operations, and customer support teams to deliver seamless service and ensure customer satisfaction.
We're revolutionizing company gifting, events, and employee appreciation with Givee, an innovative brand under PCNA. Our mission is to simplify gifting, eliminate complexities, and reduce waste while fostering gratitude, strengthening relationships, and promoting a culture of appreciation.
**Key Responsibilities**- Serve as the primary point of contact for customer inquiries, offering timely and effective support.
- Assist clients in navigating the Givee platform, including store setup, order management, and troubleshooting.
- Educate distributors and clients on the platform's features and best practices to maximize their success.
- Collaborate with the product and operations teams to resolve customer issues and ensure continuous improvement of the product experience.
- 2-4 years of experience in customer success, customer support, or a similar role, ideally within a SaaS or tech environment.
- Experience with customer support tools, CRM software, and ticketing systems.
- Experience with SaaS platforms or eCommerce tools is a plus.
- We provide comprehensive healthcare and benefits to support our employees' health and wellness, including medical, vision, dental, short-term disability, and more.
- Flexible scheduling allows you to balance your work and personal life.
- 401k Matching helps you secure your financial future.
- Generous Paid Time Off and Holidays give you time to relax and recharge.
- The PCNA Cares Share Fund supports teammates in times of need.
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