Customer Service Representative Position in Pennsylvania
7 days ago
Are you a highly skilled customer service professional looking to kickstart your career with a renowned organization? Adecco US, Inc. is seeking a Customer Service Associate to join their team in New Kensington, PA.
About the Company:
Adecco US, Inc. is a leading provider of human resource solutions, dedicated to helping individuals and businesses succeed. With a strong presence in the industry, we strive to deliver exceptional results and foster growth opportunities.
Job Summary:
This temporary-to-hire opportunity offers a 40-hour workweek, requiring daily commuting to our client's site. As a Customer Service Associate, you will be responsible for performing order entry transactions, handling inbound and outbound customer calls, building product knowledge, and supporting satellite offices.
Key Responsibilities:
- Fulfill various order entry transactions following established processes.
- Answer incoming customer calls and initiate outgoing calls to ensure seamless communication.
- Support MSA satellite offices by providing expert assistance.
- Develop in-depth knowledge of major product groups to effectively address customer inquiries.
- Utilize SAP, phone, and email systems to manage tasks efficiently.
Requirements:
- Strong verbal and written communication skills to effectively interact with customers and colleagues.
- Proficient active listening skills to fully comprehend customer needs.
- Excellent computer skills, including proficiency in MS Word and MS Excel.
- Familiarity with SAP database system.
- Ability to handle multiple tasks in a fast-paced environment while maintaining high productivity.
- High School diploma or equivalent required.
Compensation and Benefits:
The hourly pay rate for this position is $19.23. Adecco US, Inc. offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an Employee Assistance Program (EAP), commuter benefits, and a 401(k) plan. Our benefit offerings provide flexibility to choose coverage that meets individual needs.
Equal Opportunity Employer:
Adecco US, Inc. is an equal opportunity employer and welcomes applications from qualified candidates regardless of background, race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
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