Technical Service Representative

3 weeks ago


New Kensington, Pennsylvania, United States MSA - The Safety Company Full time
About Us:
MSA - The Safety Company is a leading global provider of safety solutions, dedicated to helping people work safely in challenging environments. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry.

We are currently seeking a highly skilled Application and Technical Support Specialist - HVAC-R NNA. to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences, driving business growth, and contributing to our company's mission to protect people and assets worldwide.

About the Job:
This role involves providing technical support, application assistance, and training to customers, ensuring they receive optimal value from our products and services. You will collaborate closely with the sales team, offer recommendations for product selection and integrations, and address customer inquiries related to product functionality, features, and specifications. Your primary focus will be on building strong relationships with customers, fostering long-term satisfaction and retention.

The ideal candidate will have a strong background in technical support, application support, or a related customer-facing technical role. Excellent problem-solving skills, ability to explain complex technical concepts clearly, and experience working with CRM or technical support ticketing systems are essential requirements. Additionally, proficiency in Microsoft Office Suite and willingness to travel (average 15%) are necessary qualifications.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.

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