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Housekeeping Coordinator
2 months ago
Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the RoleWe are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Four Seasons Resort and Residences Jackson Hole. As a key member of our Housekeeping Operations team, you will be responsible for assigning rooms to Room Attendants, dispatching Housemen and Runners on requests, and supporting the overall day-to-day efficiency of the Housekeeping Operation.
Key Responsibilities- Act as the main point of contact in the Housekeeping Operation, ensuring seamless communication with guests and team members.
- Assign rooms to Room Attendants, dispatching Housemen and Runners on requests to ensure timely completion of tasks.
- Record every telephone call in a log book/database, noting the action taken, who is responsible, and whom the call was received by.
- Transfer calls to various departments, providing exceptional customer service to our guests.
- Use the paging system to page for various employees, ensuring timely responses to guest requests.
- Organize the Housekeeping office, ensuring files are updated, and administrative tasks are completed efficiently.
- Take key inventory to ensure all section keys/master keys are accounted for, reporting any missing keys to the most senior Housekeeping Manager on duty and the Security Department immediately.
- Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System.
- Assign sections to House Attendants and Supervisors, ensuring efficient coverage of all areas.
- Assign pagers and keys, ensuring team members have the necessary tools to perform their duties.
- Prepare discrepancy report, identifying areas for improvement in the Housekeeping Operation.
- Monitor the number of rooms being released, ensuring timely completion of tasks.
- Track all guest requested items, ensuring prompt delivery to guests.
- Maintain the lost and found log book/database, ensuring accurate records of lost items.
- Record all engineering deficiencies in a log book/database, identifying areas for improvement in the Housekeeping Operation.
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
- Strong communication skills are required, with the ability to effectively communicate with guests and team members.
- Strong computer skills are required, with previous experience with Opera being strongly preferred.
- Must be willing to work a flexible schedule, including evenings, weekends, and holidays, to accomplish all major responsibilities.
- Candidates must have excellent personal presentation and interpersonal skills.
- Successful candidates must possess legal work authorization in the United States.
- Discounted housing available.
- Complimentary room nights around the world.
- Medical, dental, and vision insurance for you and your family.
- 5 weeks PTO.
- Retail, spa, and F&B discounts.
- Free Employee Cafeteria meals.
- Free uniform dry cleaning.
- Discounted/transferable ski passes.
- Free ski storage.