Front Desk Associate
2 days ago
Limelight Hotels is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay experience. As a key member of our front office team, you will be responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests.
Key Responsibilities:
- Welcome and register guests, assign rooms, and provide information about the hotel, available rooms, rates, and amenities.
- Respond to guests' complaints in a timely and professional manner.
- Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
- Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
- Receive payment from and check out hotel guests.
- Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.
- Maintain a high standard of cleanliness in the Lobby and Luggage storeroom.
- Create unique baskets or special amenities for special guests.
- Accept reservations, changes, and cancellations.
- Recommend restaurants and activities to guests.
- Make change, post charges, reconcile daily work, and make deposits.
- Communicate with guests and coworkers in a friendly, courteous, and professional manner.
Requirements:
- Must be at least 18 years of age.
- High School Diploma or high school equivalent preferred.
- 1 year of customer/guest experience preferred.
Benefits:
- Health, Dental, and Vision Insurance Programs.
- Flexible Spending Account Programs.
- Life Insurance Programs.
- Paid Time Off Programs.
- Paid Leave Programs.
- 401(k) Savings Plan.
- Employee Ski Pass and Dependent Ski Passes.
- Other company perks.
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