Front Desk Associate

2 days ago


Snowmass Village, Colorado, United States Limelight Hotels Full time
Job Summary

Limelight Hotels is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay experience. As a key member of our front office team, you will be responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests.

Key Responsibilities:

  • Welcome and register guests, assign rooms, and provide information about the hotel, available rooms, rates, and amenities.
  • Respond to guests' complaints in a timely and professional manner.
  • Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
  • Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Receive payment from and check out hotel guests.
  • Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.
  • Maintain a high standard of cleanliness in the Lobby and Luggage storeroom.
  • Create unique baskets or special amenities for special guests.
  • Accept reservations, changes, and cancellations.
  • Recommend restaurants and activities to guests.
  • Make change, post charges, reconcile daily work, and make deposits.
  • Communicate with guests and coworkers in a friendly, courteous, and professional manner.

Requirements:

  • Must be at least 18 years of age.
  • High School Diploma or high school equivalent preferred.
  • 1 year of customer/guest experience preferred.

Benefits:

  • Health, Dental, and Vision Insurance Programs.
  • Flexible Spending Account Programs.
  • Life Insurance Programs.
  • Paid Time Off Programs.
  • Paid Leave Programs.
  • 401(k) Savings Plan.
  • Employee Ski Pass and Dependent Ski Passes.
  • Other company perks.

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