Front Desk Representative
4 weeks ago
Job Summary
The Front Desk Agent is responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.
Key Responsibilities
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to guests' complaints in a timely and professional manner
- Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
- Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Receive payment from and check out hotel guests
- Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
- Follow baggage tagging procedures and ski storage procedures
- Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
- Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
- Create unique baskets or special amenities for special guests
- Accept reservations, changes, and cancellations
- Recommend restaurants and activities to guests
- Make change, post charges, reconcile daily work, and make deposits
- Communicate with guests and coworkers in a friendly, courteous, and professional manner
- Other duties as assigned
Requirements
- Must be at least 18 years of age
- High School Diploma or high school equivalent preferred
- 1 year of customer / guest experience preferred
Work Environment and Physical Demands
The Front Desk Agent will work in a fast-paced hotel environment and must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance. They must also be able to be on their feet, kneel and bend for extended periods of time.
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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