Director of Rooms

5 days ago

Teton Village, United States Hotel Terra & Teton Mountain Lodge Full time

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team 

JOB SUMMARY

Direct and control the activities of the Front Desk, Housekeeping, Concierge and Bell Staff.  Interact daily with Engineering department to ensure smooth communication and prompt work order completion as related to the room’s division.  Will act as the manager on duty in the hotel when the General Manager is not available.  Responds to a wide variety of guest requests by accurately assessing the guests needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all hotel policies. 

JOB DUTIES

  1. Closely monitor day-to-day operations.

  2. Adhere to staffing and budget guidelines.

  3. Assist in budgeting and monthly planning.

  4. Ensure all service standards are met and adhered to.

  5. Regularly inspect public areas, guestrooms and related office and storage areas.

  6. Facilitate consistent quality of service to exceed guest expectations.

    Supervise performance, attendance, appearance and conduct of the room’s division staff.

  1. Maintain and manage the proper practice of standard operating procedures.

  2. Tactically work with Sales, Engineering, Housekeeping, Accounting, Reservations and Food and Beverage to maximize guest satisfaction.

  3. Review, coordinate and oversee guest arrivals and departures.

  4. Oversee all operational financial responsibilities.

  5. Monitor guest accounts and room inventory. Etc.

RESPONSIBILITY

  1. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Door Staff, Valet Parking, Business Center, Communications, Reservations and lobby coverage.

  2. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service

  3. Willing to accept additional responsibilities and projects as assigned by General Manager.

Since the position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives,    without receiving overtime pay. 

Minimum Requirements

Must have minimum of two years Front Office supervisory experience.

Require a strong background of supervisory experience.

Possess excellent verbal and written communication skills.

Proven track record resolving guest problems and expediting solutions.

Understand daily hotel operations and systems.

Must read, write and speak the English language.

The offer

In return we offer our new Front Office Manager:  

  • Competitive Medical Benefits Package and 401(k)

  • Competitive Wages and Flexible Schedules

  • Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal

  • Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores

  • Discounts on Noble House Hotels & Resorts Room Rates

  • Discounts on Ski Passes

  • Shared Transferable Ski Pass

Onsite Ski-in, Ski-out, and Ski Storage                                                                                                                                                                                   

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials. 

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

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