Front Desk Supervisor
3 weeks ago
The Front Desk Supervisor will provide leadership and direction to the front desk team, ensuring seamless guest experiences and efficient hotel operations.
Key Responsibilities- Train and monitor front desk staff to deliver exceptional customer service
- Welcome guests and assign rooms, providing information on hotel amenities and services
- Work closely with housekeeping to ensure rooms are clean and fully-furnished
- Coordinate with guest services agents to handle guest luggage and resolve issues
- Develop and implement strategies to improve guest satisfaction and loyalty
- High School Diploma or equivalent required
- College degree in a related field preferred
- 1 year of management experience preferred
- 3 years of front desk experience preferred
The Front Desk Supervisor will work in a fast-paced hotel environment, requiring the ability to multitask and work under pressure. Regularly, the position will involve standing, kneeling, and bending for extended periods, as well as working in adverse conditions.
Benefits- Health, Dental, and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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