Senior Patient Services Coordinator

2 weeks ago

Salisbury, Maryland, United States TidalHealth Full time

Why Choose TidalHealth?

Are you seeking a fulfilling career in healthcare? TidalHealth is an excellent choice. Recognized by U.S. News & World Report for outstanding performance in various health conditions, TidalHealth Peninsula Regional and TidalHealth Nanticoke have achieved the highest accolades in hospital rankings. Situated conveniently near the coast, TidalHealth provides a comprehensive range of specialty and subspecialty services, including neurosurgery, cardiothoracic surgery, joint replacement, emergency care, cancer treatment, wound management, and clinical research opportunities. We also offer tuition assistance and scholarship programs to support your personal and professional development.

Position Overview: Senior Patient Services Coordinator

The Senior Patient Services Coordinator acts as the primary staff member within the practice while also fulfilling the role of a patient service representative. This position is pivotal in facilitating the training of new employees and serves as the initial point of contact for inquiries regarding procedures, challenges, and the Epic system. Under the guidance of the Practice Manager or Supervisor, the Senior Coordinator will contribute to the formulation and execution of objectives, policies, and operational procedures for the practice.

Position Requirements:

Education:

  • High School Diploma or equivalent is mandatory.

Experience:

  • A minimum of one to three years of experience in a healthcare setting is essential.
  • Previous experience in training, mentoring, or supervisory roles is preferred.
  • Proficiency in electronic health records is required, along with familiarity with Microsoft Word and/or Excel.

Work Schedule:

  • Day shifts are scheduled from Monday to Friday, with potential for evening or weekend hours. In Immediate Care clinics, shifts may vary between 8 to 12 hours, including evenings, weekends, and holidays.
  • This role will primarily be based in Salisbury, with responsibilities extending to various locations as needed.
  • The candidate is expected to be available for response during emergencies.

Benefits:

  • TidalHealth offers a comprehensive benefits package for team members working a minimum of 36 hours per pay period for 12-hour shifts or at least 37.5 hours for other schedules. Part-time employees working at least 30 hours on weekends are also eligible.
  • Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance, life insurance, paid time off, retirement plans, tuition assistance, employee assistance programs, and access to on-site childcare and a credit union.

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