Healthcare Patient Coordinator

2 weeks ago

Salisbury, Maryland, United States CoreLife Full time
Job Overview

Patient Navigator

Are you dedicated to enhancing healthcare experiences for individuals? CoreLife is on the lookout for a meticulous and compassionate Patient Navigator to become an integral part of our team. As the initial point of contact for our patients, you will be essential in delivering vital information regarding our offerings, assisting with insurance inquiries, and ensuring a seamless onboarding process for new patients.

At CoreLife, we recognize that obesity and chronic health issues are often linked to broader social factors. Our comprehensive care approach tackles these challenges directly, effectively coordinating medical interventions, nutritional counseling, psychological support, and tailored fitness plans. By emphasizing evidence-based strategies, we empower our patients to manage their health proactively and achieve lasting outcomes. In collaboration with MedStar Health, CoreLife is committed to addressing obesity as a serious health condition rather than merely treating its symptoms.

Key Responsibilities:

  • Act as the primary liaison for identifying and engaging potential patients through referrals and online inquiries.
  • Contact and monitor prospective patients, generating interest and re-engaging inactive patients through various communication methods.
  • Assess patient requirements and identify ways to connect those needs with CoreLife's services.
  • Maintain and organize leads within prospecting databases, providing regular updates.
  • Work alongside Corporate, Marketing, and other departments to develop and implement follow-up processes for all outreach campaigns.
  • Confirm new patients' insurance coverage, including eligibility and authorizations.
  • Inform patients about their benefits and ensure accurate demographic data is collected.
  • Perform additional tasks as needed.

Qualifications:

  • Education: A high school diploma or GED is mandatory; an associate's degree is preferred.
  • Experience:
    • A minimum of one year of experience with insurance companies, understanding policies and coverage.
    • At least one year of experience in customer service.
    • Experience in a call center environment, managing high volumes of inbound and outbound calls effectively.
  • Skills: Exceptional customer service abilities, strong multitasking skills, and critical thinking. Proficient in decision-making, problem-solving, and teamwork. Excellent verbal and written communication skills with patients, the public, and healthcare professionals.

As a member of CoreLife, you can anticipate:

  • A values-driven workplace culture
  • A competitive hourly wage
  • Comprehensive medical, dental, and vision benefits
  • A wide array of additional benefits
  • Paid time off
  • Seven paid holidays
  • A retirement savings plan

CoreLife is an Equal Opportunity Employer.

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