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Healthcare Patient Coordinator

2 months ago

Salisbury, Maryland, United States CoreLife Full time
Job Overview

Healthcare Patient Coordinator

Are you enthusiastic about the healthcare sector and dedicated to assisting individuals? CoreLife is in search of a committed and meticulous Healthcare Patient Coordinator to enhance our operations. As the initial point of contact for our patients, you will be instrumental in delivering vital information regarding our offerings, aiding in insurance verification, and ensuring a seamless onboarding experience for new patients.

At CoreLife, we recognize that obesity and chronic health conditions are interconnected with various social factors and underlying causes. Our comprehensive care model tackles these challenges directly, integrating medical treatment, nutritional counseling, behavioral assistance, and tailored exercise plans. By emphasizing evidence-based strategies, we empower individuals to take charge of their health and attain lasting outcomes. Partnering with MedStar Health, CoreLife addresses obesity not merely as a symptom but as a significant health issue.

Key Responsibilities:

  • Act as the primary resource for identifying and pursuing new patient leads through referrals and online inquiries.
  • Engage with potential patients, generating interest and reconnecting with inactive patients through various communication methods.
  • Assess patient requirements and identify ways to align those needs with CoreLife's services.
  • Maintain and manage leads within prospecting databases, providing regular updates.
  • Collaborate with Corporate, Marketing, and other departments to establish and implement follow-up processes for all campaigns.
  • Confirm new patients' insurance coverage, including eligibility and necessary authorizations.
  • Inform patients about their benefits and ensure the accuracy of demographic data.
  • Carry out additional tasks as required.

Qualifications:

  • Education: A high school diploma or GED is mandatory; an associate's degree is advantageous.
  • Experience:
    • A minimum of one year of experience with insurance companies, understanding coverage and policies.
    • At least one year of experience in customer service.
    • Experience in a call center environment, managing high volumes of inbound and outbound calls effectively.
  • Skills: Exceptional customer service abilities, strong multitasking skills, and critical thinking. Proficient in decision-making, problem-solving, and teamwork. Effective communication skills, both written and verbal, with patients, the public, and healthcare professionals.

As a CoreLife Employee, You Can Anticipate:

  • A values-driven workplace culture
  • A competitive hourly wage
  • Medical, dental, and vision coverage
  • A broad range of additional benefits
  • Paid time off
  • Seven paid holidays
  • A retirement savings plan

CoreLife is an Equal Opportunity Employer.