Assistant General Manager

6 days ago

Miami Beach, Florida, United States Marriott Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Marriott. As an Operations Manager, you will play a critical role in supporting the General Manager in leading the team and driving business growth.

Key Responsibilities
  • Operational Management
    • Verify that all brand standards are being maintained in each area of the property.
    • Verify that all team members meet or exceed all brand requirements.
    • Manage the operation of all property departments.
    • Promote both Guarantee of Fair Treatment and Open Door policies.
    • Verify that a viable key control program is in place.
    • Maintain current licenses and permits as prescribed by local, state and federal agencies.
    • Provide a safe working environment in compliance with OSHA/MSDS.
  • Financial Management
    • Manage all finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll and ordering procedures.
    • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
    • Comply with all corporate accounting procedures.
  • Team Management
    • Stay readily available/approachable for all employees.
    • Extend professionalism and courtesy to employees at all times.
    • Lead by example demonstrating self-confidence, energy and enthusiasm.
    • Assist/teach team managers scheduling against guest and hours/occupied room goals.
    • Set clear performance expectations with the General Manager.
    • Assist team supervisors with constructive coaching and counseling.
  • Guest Experience
    • Extend professionalism and courtesy to guests at all times.
    • Motivate and encourage staff to solve guest and employee related concerns.
    • Provide excellent customer service by being readily available/approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.
  • Human Resource Activities
    • Verify that orientations for new team members are thorough and completed in a timely fashion.
    • Take proactive approaches when dealing with employee concerns.
    • Verify that property hiring practices comply with I-9, and EEO requirements and strive for a culturally diverse work place.
What We Offer

As an Operations Manager at Marriott, you will have the opportunity to work with a global team and develop your skills in operational management, financial management, team management, and guest experience. We offer a competitive salary range of $71,000 to $99,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.

We are an equal opportunity employer and believe in hiring a diverse workforce. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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