Patient Care Coordination Associate
2 weeks ago
Typical Work Hours:
Monday to Friday, 8:30 AM - 5:30 PM
Job Category:
Administrative Support
Work Environment:
Carle Foundation Hospital
Employment Status:
Full-Time
Required Education:
Associate's Degree
Experience Needed:
3-5 Years in a related field
Job Overview:
The Patient Services Representative plays a crucial role in managing various responsibilities related to the daily operations of the clinic. This includes tasks such as patient identification, check-in procedures, charge posting, cash handling, and basic appointment scheduling.
EDUCATIONAL BACKGROUND
An Associate's degree in a relevant field is preferred; however, three (3) years of experience in an office or customer service setting may be considered as an equivalent qualification.
CERTIFICATION REQUIREMENTSCompletion of a medical terminology course within one (1) year of starting the position is mandatory.
EXPERIENCE REQUIRED
Candidates should have prior experience in a public-facing role, possess basic computer skills, and be familiar with office equipment such as fax machines and copiers.
SKILLS AND COMPETENCIES
Strong communication abilities are essential, along with a commitment to confidentiality. The candidate should be capable of managing multiple tasks simultaneously, have a keen memory for details, and be able to prioritize effectively, especially under pressure. Adaptability and decision-making skills are also crucial.
KEY RESPONSIBILITIES:
The Patient Services Representative is responsible for:
- Coordinating daily clinic preparation tasks, including patient check-in/out, charge posting, cash management, and appointment scheduling.
- Handling phone communications competently, delivering messages to medical staff accurately and promptly.
- Reporting patient and physician information clearly and in a timely manner.
- Managing incoming patient requests related to referrals and work queues.
- Understanding insurance coverage and eligibility, and securing prior authorizations as necessary.
All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The Carle Foundation is dedicated to fostering a diverse and inclusive workplace, welcoming applicants from various backgrounds and experiences.
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