ERP Systems Specialist
1 week ago
The ERP Systems Specialist will provide support to internal and external users to effectively utilize CECO's ERP system to achieve business objectives. The Specialist will assist in system upgrades, conduct testing, and user-training. The Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely and professional manner.
Key Responsibilities:
- Provide support to ERP-related issues and ensure proper ticket triage, documentation, and prioritization.
- Manage, track, and provide solutions to reported issues.
- Provide ongoing training to internal and external users.
- Execute testing of software updates/patches.
- Assist in analyzing existing business practices and mapping those practices to the ERP system.
- Assist in ERP system upgrades.
- Provide technical system support and user documentation.
Requirements:
- Required bachelor's degree in computer science, information technology, or related field, or equivalent experience.
- 3 years' experience with an ERP in a manufacturing environment, specifically D365 F and O.
- Experience working with operations teams to gather system requirements.
- Familiarity with supply chain management and international logistics is a plus.
- Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
- Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
- Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
- Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
- Adaptability and a willingness to learn new skills.
- Knowledge of agile development methodologies and hands-on experience with Azure DevOps.
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