Blood Svcs Implementation Specialist Level 1

2 days ago


Clearwater, Florida, United States SOFT COMPUTER CONSULTANTS Full time
{"Job Title": "Blood Svcs Implementation Specialist Level 1", "Job Description": "Job Summary

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to assigned clients for the duration of the project and for a period of approximately 30 days after the live date.

Key Responsibilities:

  • Assist the Project Manager with all activities related to the SoftBank, SoftDonor, and/or SoftID.Tx implementation to ensure all obligations are met and the implementation is performed within the defined time frame.
  • Provide system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
  • Maintain a thorough understanding of the overall capabilities and Best Practice use of the system.
  • Guide clients in building and fully utilizing all existing system functionality.
  • Provide telephone consultations and web-based training sessions to clients, as needed.
  • Log and assign an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx related calls and tasks.
  • Prepare and update agendas, activity trackers, and other documents related to monitoring project progress.
  • Work effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
  • Escalate any issues that may adversely affect client satisfaction or the project timeline.
  • Effectively manage assigned workload.
  • Submit trip reports and travel documentation in a timely manner.
  • Actively participate in knowledge-sharing with other Blood Services team members.
  • Provide meaningful recommendations for improving the product.
  • Monitor emails, voicemail, and instant messaging applications daily and respond in a timely manner.
  • Serve as an additional resource for non-assigned clients, as needed.
  • Participate in technical training programs, as assigned.
  • Comply with all approved procedures, directives, and guidelines.
  • Perform other duties as assigned.

Requirements:

Education: An Associate's degree in a Healthcare-related field is required. A Bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Services, is highly desirable.

Experience: A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Previous experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.

Travel: Yes, up to 75%.

Benefits: SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short-term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program, and much more.

EOE: SCC Soft Computer is an Equal Opportunity Employer of protected Veterans and Individuals with Disabilities.

"}

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