Application Specialist

1 week ago

Clearwater, Florida, United States FrankCrum Full time
Job Description

FrankCrum is a professional employer organization (PEO) based in Clearwater, Florida, serving over 4,000 businesses with a range of HR services, including payroll, employee benefits, and workers' compensation insurance.

The Application Specialist will play a key role in administering and managing the company's customer-facing time clock application and associated onboarding processes. This includes supporting client implementation, client retention, and IT by consulting, analyzing, and customizing user portals, and providing support for the systems used to provide this service.

Key Responsibilities:

  1. Acts as lead support for Time Entry System and Time Clock Hardware.
  2. Partners with clients and other internal groups to understand their business and related needs.
  3. Defines workflows and associated business rules to meet customer and internal business needs within various systems.
  4. Documents all troubleshooting activities performed for clients within our incident management system, developing a knowledge base for all other technicians to utilize.
  5. Maintains proper inventory levels of physical time clocks deployed within client environments to ensure all hardware failures can be replaced/repaired as needed.
  6. Documents and tracks all physical clocks and their associated licenses and configurations within our asset management system.
  7. Works with subcontractors and end customers to install, troubleshoot, and replace physical time clocks to ensure our clients can clock in/out as required.
  8. Identifies and makes recommendations on process and workflow improvements within the system to ensure accuracy and efficiency gains, where possible.
  9. Documents system processes related to time entry systems.
  10. Documents associated processes related to the setup of a new client within the time clock system to ensure the solution meets their defined requirements.
  11. Meets with various business units to gather feedback and collect requirements for new customer implementations or to make adjustments to current client setups.
  12. Designs and develops training materials such as videos and user guides for the online systems, both customer-facing and internal use, and creates troubleshooting documentation for internal staff members.
  13. Performs administrative duties such as setup of new user accounts, password reset, and deleting terminated user accounts in Time Entry System.
  14. Implements, administers, and supports the Employee Self-Service Module.
  15. Performs regular technical support duties when required by management.

Requirements:

Keys to success in this position include general knowledge of operating systems and networking infrastructures, including general internet concepts and SaaS. Understanding of programming, mapping, and conversion of data and importing data is necessary. A Bachelor's degree in computer science or a related field, or equivalent experience, is required. Two years of related experience consulting with customers and business units is also required. Prior implementation and experience with Kronos or any other TLM solution is a plus.

Benefits:

FrankCrum offers a competitive benefits package, including health insurance, dental and vision insurance, short-term disability and term life insurance, long-term disability and voluntary term life insurance, supplemental insurance plans, a 401(k) retirement plan, employee assistance program, flexible spending accounts, health savings account, paid time off and holiday pay, education reimbursement, PTO cash out, tickets at work, access to the Corporate America Family Credit Union, employee and client referral bonus programs, and paid volunteer time.

About FrankCrum:

FrankCrum is a family-owned business-to-business entity since 1981, made up of several companies, including FrankCrum Corporate, FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency. The company employs over 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by their Brand Pillars (Integrity, Affinity, and Prosperity), employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

Equal Opportunity Employer:

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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