Blood Svcs Implementation Specialist Level 1
4 weeks ago
Job Summary:
The Blood Svcs Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to assigned clients for the duration of the project and for a period of approximately 30 days after the live date. This role is responsible for the successful implementation of SoftBank, SoftDonor, and/or SoftID.Tx, working closely with the Account Executive and Blood Svcs Implementation Team Lead.
Key Responsibilities:- Assist the Project Manager with all activities related to the SoftBank, SoftDonor, and/or SoftID.Tx implementation to ensure all obligations are met and the implementation is performed within the defined time frame.
- Provide system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
- Maintain a thorough understanding of the overall capabilities and Best Practice use of the system.
- Guide clients in building and fully utilizing all existing system functionality.
- Provide telephone consultations and web-based training sessions to clients, as needed.
- Log and assign an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx related calls and tasks.
- Prepare and update agendas, activity trackers, and other documents related to monitoring project progress.
- Work effectively with the Blood Svcs team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
- Escalate any issues that may adversely affect client satisfaction or the project timeline.
- Effectively manage assigned workload.
- Submit trip reports and travel documentation in a timely manner.
- Actively participate in knowledge-sharing with other Blood Svcs team members.
- Provide meaningful recommendations for improving the product.
- Monitor emails, voicemail, and instant messaging applications daily and respond in a timely manner.
- Serve as an additional resource for non-assigned clients, as needed.
- Participate in technical training programs, as assigned.
- Comply with all approved procedures, directives, and guidelines.
- Perform other duties as assigned.
- An Associate's degree in a Healthcare-related field is required. A Bachelor's degree, especially in Medical Technology with specific coursework in Transfusion and/or Donor Services, is highly desirable.
- A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Previous experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.
- Travel up to 75%.
SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short-term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program, and much more.
EOE of protected Veterans and Individuals with Disabilities.
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