Sales and Operations Manager
4 days ago
About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Senior Sales Assistant at Phoenix Ventures. As a key member of our sales team, you will be responsible for providing exceptional customer service, achieving sales targets, and taking on daily store operations in the absence of the store manager.
Key Responsibilities:
- Achieve sales targets and contribute to the growth of the store's revenue
- Provide outstanding customer service, ensuring a unique and exceptional experience for every customer
- Take on daily store operations, including receiving deliveries, recording start and end of day, conducting inventories, restocking inventory, and adhering to health and safety procedures
- Conduct cash transactions in accordance with store procedures and handle complex customer inquiries
- Assist the leadership team in coaching and mentoring new team members and take responsibility for the store in the absence of the manager
- Perform other reasonable tasks assigned by the store leadership team
Requirements:
- Similar experience in key holder roles, preferably within a fashion/lifestyle brand
- Strong customer service skills and a sales-oriented mindset, with the ability to support the team in achieving business objectives
- Good understanding of team leadership and sales promotion, with a professional yet authentic and confident demeanor
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