Spanish Media Advertising Support Specialist
2 weeks ago
We are currently in search of motivated individuals who:
- Are committed to delivering outstanding customer service
- Excel in a dynamic and fast-paced setting
- Support a collaborative team environment
As a comprehensive media sales and support organization, we cater to some of North America's leading media entities. Our operational hours extend throughout the week, enabling flexible shift options to accommodate your schedule. We promote a nurturing team culture and offer pathways for professional advancement.
During the initial training period, new hires will engage in onsite training with available support. After this period, employees will be assessed for the possibility of hybrid work arrangements, which will include a mix of remote and in-office days.
Your responsibilities will encompass handling incoming communications, formatting and proofreading various notices, processing advertising requests, providing product insights, and addressing customer inquiries effectively.
Ideal candidates exhibit patience, empathy, exceptional multitasking abilities, and strong communication skills, both internally and externally.
If you are passionate about customer service and thrive in a vibrant work environment, we are excited to review your application.
Key Responsibilities:
- Proficiency in English and Spanish, both written and spoken
- Managing incoming calls and emails
- Assisting with the processing of advertising requests and notices
- Proofreading all submissions and responding to customer inquiries promptly
- Identifying and addressing customer needs to ensure satisfaction
- Building and maintaining trust with customer accounts through open communication
- Adhering to established guidelines and workflow processes
- Delivering an exceptional customer experience by addressing all inquiries in a friendly manner
- Becoming a subject matter expert on print and digital offerings
Preferred Qualifications:
- Previous experience in customer support or as a customer service representative
- Ability to meet and exceed productivity targets and deadlines
- Strong communication and organizational skills
- Effective multitasking, prioritization, and time management abilities
- Demonstrated experience in customer support roles
- Excellent phone handling skills and active listening capabilities
We Provide:
- Flexible Scheduling Options
- Paid Training Programs
- Valuable Experience in Media
- Hybrid Work Opportunities
- Career Development
- Supportive Team Environment
- Paid Time Off
- Health and Dental Benefits
Compensation starts at $15.75-$16.25 per hour, with additional earnings based on performance and sales incentives.
Company OverviewAs a full-service media sales and support organization, we partner with some of North America's top media companies. Our flexible operational hours allow for accommodating shift schedules, fostering a supportive team culture while providing opportunities for professional growth.
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