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Dining Hall Operations Manager

2 months ago

Amherst, Massachusetts, United States Amherst College Full time
Job Summary

Amherst College is seeking a highly skilled and experienced Dining Hall Supervisor to join our team. As a key member of our food service operations, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.

Key Responsibilities
  • Supervision
    • Supervise a diverse group of staff, including casual and student employees
    • Provide and maintain the tools, information and communication, resources, and support for staff
    • Assist Manager of Dining Services with performance evaluations, coaching and problem resolution, and creating/updating job descriptions
    • Maintain the accuracy of schedules
    • Assist Manager of Dining Services with staff training and hiring
  • Operations
    • Provide operational supervision, both directly and in conjunction with the Manager of Dining Services
    • Provide consistent and proactive communication of operational and customer needs
    • Perform inspections of stations and service areas in support of established standards
    • Manage inventory and the organization of necessary products for dining
    • Ensure the operation is secure, organized, safe and clean during service and at the close of business
    • Maintain a commitment to the quality of our resources and work to prevent loss and eliminate waste
    • Promote our standards of quality and service and the safety of our work environment
    • Provide limited supervision, including reporting issues, concerns and/or emergencies through the appropriate channels and to the Manager of Dining Services
    • Ensure maintenance of the inventory, presentation and cleanliness of all storage areas
    • Supervise general cleaning to include floors, counters, equipment, customer use areas such as dining room tables
    • Ensure equipment used is in sound, working order; and tools used are properly cared for and stored; report all repair issues; maintenance logs are updated
    • Double-check to ensure facility is secured after service
    • Provide support for special events on large college weekends
    Requirements
    • Education
      • High School diploma or equivalent
    • Certifications
      • Allergen Awareness Certified, as required by the Commonwealth of Massachusetts, or be able to achieve within six months of employment
      • Current ServSafe Manager Certification or be able to achieve within ( 6) months of employment
    • Experience
      • Three years of related food service experience, including operational and staff supervision
    • Skills
      • Demonstrated leadership skills, including experience handling emergencies, employee relations issues, and leading a team
      • Experience with employee evaluations, training, and hiring
      • Strong verbal and written communication, interpersonal, customer service, organizational and time management skills
      • Able to take initiative, work independently and collaboratively
      • Commitment to working with a diverse and inclusive community