**Banking Center Operations Manager**
5 days ago
We are seeking a highly skilled and experienced Banking Center Operations Manager to oversee the daily operations of our Banking Center. As a key member of our team, you will be responsible for ensuring the smooth operation of our banking center, providing exceptional customer service, and driving business growth.
Key Responsibilities- Operations Management: Oversee the daily operations of the banking center, ensuring that all tasks are completed efficiently and effectively.
- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Team Leadership: Supervise and train a team of Banking Center Specialists and Senior Specialists, providing guidance and support to ensure their success.
- Business Development: Identify opportunities for business growth and develop strategies to achieve sales and service goals.
- Regulatory Compliance: Ensure that all banking center operations are in compliance with regulatory requirements and bank policies.
- Cash Handling: Accurately process cash transactions, including deposits, withdrawals, and transfers.
- Product Knowledge: Develop and maintain comprehensive knowledge of all bank products and services, including deposit, loan, and investment products.
- Relationship Building: Build and maintain strong relationships with customers, identifying opportunities to deepen relationships and drive business growth.
- Communication: Communicate effectively with customers, colleagues, and management, providing clear and concise information and updates.
- Education: Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.
- Experience: One to two years of related experience in banking or a related field, or equivalent combination of education and experience.
- Certifications: National Mortgage Licensing System (NMLS) registration, and ability to obtain said license after a period to be determined by decisionmaker.
- Skills: Detailed knowledge of bank products and services, and PeoplesBank Relationship Building service and sales practices. Extensive knowledge and required acknowledgement of regulations including but not limited to: Reg CC, Reg DD, Privacy, Security, BSA, Fair LendingCIP, Reg E.
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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