Patient Services Coordinator

5 days ago


Rochester, New York, United States Helio Health Full time
Job Summary

Helio Health is seeking a highly motivated and detail-oriented Guest Services Specialist to join our team. As a Guest Services Specialist, you will play a critical role in ensuring the smooth operation of our inpatient program.

Key Responsibilities
  • Admission Process: Assist with the admission process, including orienting patients to the facility, responding to patient inquiries, and resolving issues in a timely and efficient manner.
  • Program Support: Demonstrate thorough knowledge of program expectations and schedules, and assist patients in managing these activities.
  • Crisis Intervention: Assist with crisis intervention activities as requested.
  • Facility Maintenance: Ensure the facility is maintained in a clean and safe manner at all times.
Requirements
  • Education: High School Graduate/Equivalency
  • Language Skills: Bilingual candidates preferred
  • Knowledge and Skills: Entry-level knowledge of biopsychosocial process of addiction/recovery and self-help group process
  • Communication Skills: Good oral and written communication skills
  • Judgment and Competency: Sound judgment and cultural competency
  • Computer Skills: Proficiency with basic computer applications
  • Driver's License: Valid NYS Driver's license required
Benefits
  • Health Insurance: Health insurance including dental and vision for employees and families
  • Paid Time Off: Paid vacation and sick leave - no waiting period for accruals
  • Holidays: Paid holidays, including a floating birthday holiday
  • Retirement Plan: 401(k) plan with up to 5% company match
  • Disability Insurance: Company-paid short-term disability insurance
  • Life Insurance: Company-sponsored life insurance
  • Employee Assistance Program: Employee Assistance Program (EAP)


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