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Patient Service Representative

2 months ago

Rochester, New York, United States RadNet Full time

Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at RadNet. As a Patient Service Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, ensuring a positive experience for all patients.

Key Responsibilities

  • Greet and Register Patients

Welcoming patients and registering them in a friendly and service-oriented manner.

  • Obtain and Verify Patient Information

Collecting and verifying patient information, including insurance and demographic data, to ensure accuracy and completion of necessary documentation.

  • Collect and Log Co-Pays and Fees

Collecting and logging co-pays and fees in a timely and accurate manner.

  • Answer and Transfer Calls

Answering and transferring incoming phone calls in a professional and courteous manner.

  • Schedule and Coordinate Appointments

Scheduling, rescheduling, or canceling appointments, confirming appointments, and notifying staff of changes as necessary.

  • Provide Patient Orientation

Providing patients with orientation on preparatory and safety protocols, and providing directions to facilities as needed.

  • Coordinate with Back-Office Staff

Coordinating with back-office staff to ensure timely and effective care of patients.

Requirements

  • High School Diploma or Equivalent

A high school diploma or equivalent is required.

  • Intermediate to Advanced Computer Skills

Intermediate to advanced computer skills are required.

  • Strong Multitasking and Communication Skills

Strong multitasking and communication skills are required.

  • Experience in Customer Service

Experience in customer service is required.

  • Medical Terminology Knowledge

Medical terminology knowledge is preferred.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.