Guest Services Coordinator

2 weeks ago


District Heights, United States Potomac Family Dining Group Full time

***Exciting Opportunity for a Restaurant Host/Hostess at Potomac Family Dining Group***

POSITION OVERVIEW: This role is focused on delivering exceptional customer service by warmly welcoming, seating, and bidding farewell to guests in accordance with the standards set by Potomac Family Dining Group.

KEY RESPONSIBILITIES:

  • Warmly greets and seats guests in a courteous manner
  • Assists in managing the overall flow of guests
  • Ensures fair seating distribution among server sections
  • Opens doors for guests arriving and leaving
  • Maintains a visible and approachable presence in the dining area
  • Engages with guests in a friendly and inviting manner
  • Completes designated opening and closing responsibilities
  • Participates in clearing and resetting dining tables
  • Observes and responds promptly to guest inquiries
  • Maintains a tidy and organized work environment
  • Utilizes Tabletop Electronic Devices effectively
  • Promotes sales through suggestive selling techniques
  • Accommodates unique guest requests
  • Manages waitlists during peak times
  • Assists with various Front of House upkeep tasks

TECHNICAL SKILLS:

  • Telephone operation
  • Soda fountain management
  • Tabletop Electronic Device usage
  • Cleaning equipment operation

SUPERVISORY ROLE: None.

REQUIRED QUALIFICATIONS:

  • Friendly and approachable personality
  • Minimum age of 16 years
  • Prior experience in a similar role is advantageous
  • Excellent communication abilities
  • Bi-lingual skills are a plus
  • Reliable means of transportation
  • Ability to foster relationships
  • Team-oriented attitude
  • Professional demeanor and communication style

PHYSICAL REQUIREMENTS:

  • Performing various cleaning tasks for tables and floors
  • Transporting items in a dynamic environment
  • Standing and moving for extended periods
  • Lifting and carrying items weighing up to 25 pounds
  • Effective communication and listening skills

TRAVEL: Minimal travel required.

WORK ENVIRONMENT: Fast-paced setting with outdoor elements.

***Contribute to a welcoming dining experience for all guests***



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