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Guest Services Representative

2 months ago

Arlington Heights, Illinois, United States AH RRI Hotel LLC Full time
Guest Services Representative

We are seeking a committed Guest Services Representative to become a part of our team at AH RRI Hotel LLC. In this position, you will play a vital role in delivering outstanding service to our visitors and ensuring their requirements are fulfilled throughout their stay.

Key Responsibilities:
  • Allocate accommodations to guests during check-in
  • Oversee bookings, both face-to-face and via online platforms
  • Address guest inquiries and resolve any issues or complaints
  • Facilitate payment processing during check-out
  • Keep precise records of guest occupancy
  • Relay pertinent guest information to relevant departments
Required Qualifications:
  • Background in customer service or front desk management
  • Capability to build rapport with guests
  • Excellent organizational and communication abilities