Guest Services Associate

2 weeks ago


Fairview Heights, Illinois, United States Baymont Inn & Suites O'Fallon Full time

Welcome Guests and Ensure a Smooth Stay

As a Guest Services Associate at Baymont Inn & Suites O'Fallon, you will be the first point of contact for our valued guests. Your primary responsibility is to provide exceptional customer service and ensure a positive experience from check-in to check-out.

  • Greet Guests with Warmth and Professionalism: Create a welcoming atmosphere by warmly greeting each guest upon arrival, offering assistance, and addressing their needs promptly.
  • Seamless Check-In and Check-Out Procedures: Efficiently process guest check-in and check-out procedures, ensuring accuracy and timely completion of all necessary paperwork.
  • Provide Comprehensive Hotel Information: Share detailed information about hotel amenities, services, local attractions, and any other relevant details to enhance the guest experience.
  • Assist with Guest Requests: Respond promptly and courteously to guest requests, resolving issues efficiently and exceeding expectations whenever possible.
  • Manage Reservations Effectively: Process incoming reservation requests, cancellations, and modifications accurately and professionally.
  • Maintain a Welcoming Environment: Contribute to a clean, organized, and inviting atmosphere in the lobby area.


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