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Guest Service Supervisor

2 months ago

Maryland Heights, Missouri, United States Double Star Maryland Heights Llc Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to oversee front desk operations and provide exceptional customer service at Double Star Maryland Heights Llc. As a key member of our team, you will be responsible for ensuring a positive experience for our guests.

Key Responsibilities
  • Front Desk Supervision: Supervise and coordinate the activities of front desk staff to ensure seamless guest check-in and check-out processes.
  • Customer Service: Respond to guest concerns and resolve issues in a professional and courteous manner.
  • Departmental Coordination: Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that may arise.
  • Guest Relationship Building: Anticipate and meet the needs of guests to build rapport and ensure a positive experience.
  • Quality Assurance: Maintain the highest standards of cleanliness, sanitation, safety, and conduct in all aspects of front desk operations.
  • Record Keeping: Accurately maintain records of registration and payment information.
Requirements
  • Education: High school diploma or equivalent required.
  • Industry Knowledge: Familiarity with hospitality industry standards and front desk operations.
  • Communication Skills: Proficient in English; knowledge of other languages is an asset.
  • Interpersonal Skills: Ability to use tact and understanding when dealing with customer service issues, including stressful and emotional situations.
  • Teamwork: Ability to demonstrate genuine care for customers and employees, and work effectively in a fast-paced environment.