Guest Reception Specialist
1 week ago
***Exciting Opportunity for a Restaurant Host/Hostess at Potomac Family Dining Group***
POSITION OVERVIEW: This role is focused on delivering exceptional customer service by warmly welcoming, seating, and expressing gratitude to guests at the restaurant, adhering to the standards set by Potomac Family Dining Group.
KEY RESPONSIBILITIES:
- Warmly greets and seats all patrons
- Assists in managing the overall flow of guests
- Ensures fair seating distribution among server sections
- Opens doors for guests arriving and leaving
- Maintains a visible and approachable presence in the main area
- Engages with guests in a friendly and welcoming manner
- Completes designated opening and closing duties
- Participates in clearing and resetting dining tables
- Observes and addresses guest inquiries
- Maintains a tidy and organized workspace
- Utilizes Tabletop Electronic Devices effectively
- Encourages sales through suggestive selling techniques
- Accommodates unique guest requirements
- Manages waitlists during peak times
- Assists with various Front of House upkeep tasks
TECHNICAL SKILLS:
- Telephone operations
- Soda fountain management
- Tabletop Electronic Device usage
- Cleaning equipment operation
SUPERVISORY ROLE: None.
REQUIRED QUALIFICATIONS:
- Friendly and approachable personality
- Must be at least 16 years old
- Previous experience in a similar role is preferred
- Excellent communication abilities
- Bi-lingual skills are advantageous
- Reliable means of transportation
- Ability to foster relationships
- Team-oriented attitude
- Professional demeanor and communication skills
PHYSICAL REQUIREMENTS:
- Performing various cleaning tasks for tables and floors
- Transporting items in a dynamic environment
- Standing and moving for extended periods
- Lifting and carrying objects weighing up to 25 pounds
- Effective communication and listening skills
TRAVEL: Minimal travel required.
WORK ENVIRONMENT: Fast-paced setting with potential outdoor elements.
***Contribute to a welcoming dining experience for all guests***
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