Order Processing Coordinator

7 days ago


Grand Prairie, Texas, United States Professional Packaging Systems Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at Professional Packaging Systems. As a key member of our sales team, you will be responsible for accurately processing customer orders, maintaining a positive relationship with customers and sales representatives, and ensuring seamless communication throughout the order process.

Main Responsibilities
  • Order Processing: Accurately process customer orders from receipt to delivery, ensuring timely and efficient communication with customers and sales representatives.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Order Management: Coordinate order shipments, prepare purchase orders, and ensure accurate data entry in our CRM system.
  • Communication: Maintain open and effective communication with customers, sales representatives, and internal teams to ensure seamless order processing and customer satisfaction.
  • Reporting: Prepare and provide regular reports to management on order processing, customer service, and sales performance.
Requirements
  • Education: Minimum of a college diploma in a business-related field or equivalent experience.
  • Experience: 2+ years of experience in a customer service or sales support role, preferably in the packaging industry.
  • Skills: Strong organizational and communication skills, attention to detail, and ability to work in a fast-paced environment.
Working Environment

The Sales Support Specialist will work in a climate-controlled office environment, interacting with customers, sales representatives, and internal teams to ensure seamless order processing and customer satisfaction.



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