Customer Service Representative

7 days ago

Cambridge, Massachusetts, United States Sherwin-Williams Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.

Key Responsibilities:

  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Build productive trust relationships with wholesale and retail customers.
  • Process sales transactions accurately and consistently with policies and procedures.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse.
  • Tint and mix products, as needed, to customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load/unload delivery trucks.
  • Assist in making deliveries, as needed.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.

Requirements:

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint related products.
  • Have previous work experience operating tinting and mixing equipment.

About Sherwin-Williams:

We are a company that values diversity and inclusion. We believe in careers that grow with you and provide opportunities for advancement. We are committed to an inclusive and diverse workplace and welcome applications from qualified individuals with disabilities and Protected Veterans.

How to Apply:

Find the role(s) that interest you on our Careers page and create your profile by entering or importing your details from one of our job board partners. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. Your video interview will be reviewed by a member of our Recruitment team and our top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

Benefits:

We offer a wide range of world-class benefits designed for you, including retirement, health care, total well-being, and daily commute benefits. A general description of benefits offered can be found at https://www.sherwin-williams.com/careers/benefits.

Compensation:

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience, and training, licensure and certifications, and other business and organizational needs.

Equal Employment Opportunity:

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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