Bilingual Customer Service Representative

1 week ago


Cambridge, Massachusetts, United States Peak Support LLC Full time
Job Overview

Peak Support LLC is seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Listen actively and provide accurate information about products and services.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet performance goals related to call volume, quality, and customer satisfaction.
Requirements
  • Proficiency in both Spanish and English.
  • High school diploma or equivalent; some college education preferred.
  • Excellent verbal communication and active listening skills.
  • Strong customer service orientation and problem-solving skills.
  • Previous phone-based customer service experience a plus.
What We Offer
  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.

We are a rapidly growing services provider offering a wide range of services, including customer support, sales operations, and business process outsourcing. Our commitment to delivering exceptional customer experiences and supporting our clients as they grow and scale is at the heart of everything we do.



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