Cruise Line Sales and Customer Service Representative

3 weeks ago


Cambridge, Massachusetts, United States OneJob Virtual Solutions LLC Full time
About the Opportunity

Are you looking for a flexible and rewarding career opportunity that allows you to work from the comfort of your own home? OneJob Virtual Solutions LLC is seeking a highly motivated and customer-focused individual to join our team as a Cruise Line Sales and Customer Service Representative.

Key Responsibilities
  • Respond to general inquiries and provide information about cruise line bookings and options
  • Describe billing processes and options to customers
  • Accept and process requests for information materials
  • Research and resolve customer complaints
  • Transfer calls to client customer service when required
  • Perform additional services as mutually agreed upon by the client
Requirements
  • Must be able to pass a background check and drug screening
  • Must be able to work 15-20 hours a week (some clients have weekend requirements)
  • Must have a quiet, distraction-free work environment
  • Must have minimum computer specifications or better as needed by the client (laptop or desktop)
  • Must have a USB headset with microphone (required for certification training)
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Must have a phone service
Benefits
  • No commute
  • Save gasoline expenses
  • Take your job with you (even if you have to relocate)
  • Work from the comfort of your home (work in your PJs)
  • Choose your own schedule
  • Establish yourself in the customer service telecommunications industry
  • Eliminate the stress of transportation, time commuting to work, and the costs of work clothes


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