Client Success Manager

21 hours ago


Redwood City, California, United States NimbleRx Full time
NimbleRx is a pioneering technology company that revolutionizes access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.

The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.

You will:
  • Effectively train and manage a book of small-medium business size Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
  • Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
  • Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
  • Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
  • Connect with Engineering, Product, and Operations to bring technical expertise to partners


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