Customer Support Specialist

3 weeks ago


Dallas, Texas, United States A5 Experiential Full time
Job Overview

A5 Experiential is currently seeking a Customer Support Specialist to join our team in Dallas, TX. This full-time position offers a competitive salary of $45,000 - $55,000 per year.

Key Responsibilities

We are looking for an excellent communicator with a passion for customer service. The ideal candidate will provide support to customers through meaningful conversations, respond to incoming inquiries in a professional and efficient manner, update customer records, and maintain a detailed log of each customer interaction.

The successful candidate will also:

  • Maintain a working knowledge of current product offerings
  • Register account updates and process sensitive data in accordance with SOP
Requirements

To be considered for this role, you must have:

  • Clear and effective verbal communication skills (bilingual applicants welcome)
  • Previous experience in a customer support role preferred
  • Computer proficiency required
  • Ability to multitask, pinpoint customer needs and provide solutions in a timely manner
  • High school diploma or equivalent required
  • Attention to detail and excellent note-taking skills


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