Customer Support Specialist, Auxiliary Services Department

3 days ago


Dallas, Texas, United States The University of Texas Southwestern Medical Center Full time
About the Role: As a dedicated customer support specialist in the auxiliary services department at The University of Texas Southwestern Medical Center, you will play a crucial role in delivering exceptional support to our patients and staff. This opportunity offers a unique blend of administrative skills and customer-facing interactions, allowing you to grow professionally while making a positive impact on our community.

We are seeking an organized and detail-oriented individual who is passionate about providing top-notch support. Your primary responsibility will be to respond to inquiries, resolve issues, and provide information to our customers in a timely and professional manner. With over 75 years of excellence in Dallas-Fort Worth, Texas, we strive to provide the best possible experience for our patients and staff. In return, you can expect a competitive salary of $55,000 - $65,000 per annum, depending on your qualifications and experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or in-person
  • Resolve issues and concerns in a timely and professional manner
  • Provide accurate and timely information to customers
  • Maintain confidentiality and handle sensitive information with discretion

Requirements:
  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum 2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities

What We Offer:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a meaningful difference in the lives of our patients and staff


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