Customer Support Specialist for Voice and Chat Operations
3 weeks ago
We are seeking a highly skilled customer support specialist to join our team. This individual will be responsible for providing top-notch support to our clients via voice calls and chat, ensuring timely and efficient issue resolution.
Key Responsibilities:- Responding to customer inquiries and complaints via voice calls and/or chat
- Providing prompt, courteous, and professional service to all clients
- Troubleshooting technical issues and escalating complex problems to the appropriate department
- Maintaining accurate records of all client interactions and transactions
- Collaborating with the customer support team to ensure timely and efficient issue resolution
- Identifying opportunities to improve the customer experience and communicating these to the team
- Native Speaker level proficiency in Filipino and English
- Bachelor's degree in a related field (e.g. business, marketing, communication)
- 2+ years of experience in a customer support role
- Excellent communication skills, both written and verbal
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Experience using customer support software (e.g. Gorgias, etc.)
The estimated annual salary for this position is $52,500, which includes a quarterly performance bonus, monthly performance bonus, health insurance reimbursement, WFH upgrade allowance, 15 days paid time-off, 6 company-wide holidays, and 6 country holidays.
About Us:Creatunity LLC is a rapidly growing marketing agency and e-commerce company. We are passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients.
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