Technical Support Manager

1 day ago


Scottsdale, Arizona, United States Axway Full time
About the Role

Are you a seasoned leader in customer support, looking to take on a new challenge? Axway is seeking an experienced Technical Customer Support/Operational manager to join our team.

This is an incredible opportunity to lead a team of technical experts, collaborating with customers to solve intricate technical challenges. You will gain hands-on experience with one of Axway's industry-leading enterprise software solutions and become acquainted with our global support processes.

In this highly visible role, you will collaborate closely with Axway's sales team, field consultants, and R&D, driving customer success and enhancing Axway's Net Promoter Score. Your primary responsibility will be managing the support functions related to Axway's MFT and VA products, ensuring exceptional customer satisfaction through effective issue resolution, technical guidance, and team leadership.

Key Responsibilities
  • Lead, coach, and manage a team of customer support engineers specializing in Axway's MFT and VA solutions
  • Provide training and mentoring to ensure the support team is knowledgeable about Axway's MFT and VA products, common issues, and troubleshooting procedures
  • Foster a culture of accountability, knowledge sharing, and excellence within the support team
  • Regularly conduct one-on-one meetings, performance reviews, and career development discussions with your direct reports


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