Technical Support Associate

4 days ago


Scottsdale, Arizona, United States Cubex LLC Full time

Job Title: Technical Support Associate

About the Role

Cubex LLC is a global leader in healthcare products and services, providing innovative solutions to animal health practices. We are seeking an Entry-Level Help Desk Specialist to join our dynamic Customer Support team.

Salary: $45,000 - $55,000 per annum (based on location and experience)

Key Responsibilities:
  • Provide first-line support to clients via phone, email, or chat
  • Analyze and resolve technical issues with software and hardware
  • Document all interactions and updates in Purecloud and Salesforce
  • Collaborate with team members to ensure seamless resolution of client requests
  • Train clients on software and cloud website usage
  • Ensure prompt responses and escalation while navigating internal departments
Requirements:
  • High School Diploma required
  • Customer service experience preferred
  • Intermediate knowledge of Microsoft Office Suite Products
  • Experience with proprietary software a plus
  • Data interpretation and management skills in Excel a plus
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401K plan
Location:
  • Phoenix, AZ


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