HVAC Technical Support Expert

1 week ago


Scottsdale, Arizona, United States Fujitsu General America, Inc. Full time
Regional HVAC Technical Support Specialist Opportunity

Fujitsu General America, Inc. (FGAI) is seeking a highly skilled Regional HVAC Technical Support Specialist to join our growing team in the Western Region. This role offers an exciting opportunity to provide technical support and training to customers across the USA and Canada.

About the Role:

The successful candidate will be responsible for providing expert pre and post-sales support to contractors, distributors, and engineers, as well as conducting training sessions and on-site inspections. Strong knowledge of HVAC refrigeration cycles, electrical and electronic blueprints, and excellent analytical and problem-solving skills are essential for this role.

This position requires a strong background in HVAC service, sales, and training duties at distributor, manufacturer, or contractor level. A minimum of 2 years of technical training experience and a high school diploma or GED are also required.

Key Responsibilities:
  • Handle large volumes of technical support calls from contractors, distributors, and technical service advisors.
  • Conduct training sessions through online tools, Fujitsu Training Facilities, or remote locations, as requested.
  • Perform on-site start-up inspections, field service inspections, and commissioning as needed.
  • Report quality control issues found during field service inspections and recommend corrective measures.
  • Assist regional sales managers with pre and post-sales support, as needed.
  • Support distributors and manufacturers' representative agencies with product information and system application.
Requirements:
  • 5-7 years of HVAC experience with service, sales, and training duties at distributor, manufacturer, or contractor level.
  • Minimum 2 years of technical training experience.
  • High school diploma or GED.
  • Strong knowledge of HVAC refrigeration cycles.
  • Able to read/interpret electrical and electronic blueprints.
  • Solid presentation skills, people skills, and dealing with diversity.
  • Excellent analytical and problem-solving skills to quickly resolve product or service issues.
What We Offer:
  • Work for a leading global organization in the HVAC industry.
  • Casual work environment.
  • Comprehensive health and dental plan, life, and disability insurance.
  • 401(k) program with company match.
  • Paid time off and holidays.
  • Salary: $80,000 - $110,000 per annum, commensurate with experience.


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