Technical Support Professional for Enterprise Networks

3 weeks ago


Scottsdale, Arizona, United States Johnson Service Group Full time
Job Overview

We are seeking an IT Services Engineer to join our team at Johnson Service Group. This individual will be responsible for providing technical support to internal employees, mentoring the help desk team members, and handing escalations from other team members.

The ideal candidate will have strong technical knowledge of hardware, software, and networking, as well as in-depth knowledge of security best practices including firewalls, access control, encryption, and compliance (e.g., SOC 2, HIPAA).

This role involves troubleshooting, resolving technical issues, and implementing best practices for IT support. The successful candidate will also work to improve response times, manage escalations, and ensure that service level agreements (SLAs) are met and service desk metrics are within target goals.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.

Key Qualifications
  • Strong technical knowledge of hardware, software, and networking
  • In-depth knowledge of security best practices including firewalls, access control, encryption, and compliance
  • Excellent communication and problem-solving skills


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