Crew Control Assistant Manager

2 weeks ago


Ogden, Kansas, United States Hong Kong Airlines Full time
Position Overview:

The Crew Control Assistant Manager plays a crucial role in ensuring that all operations at Hong Kong Airlines are conducted with a crew that meets all regulatory and company standards.

Key Responsibilities:

  1. Develop and enforce protocols within Crew Control to guarantee compliance with regulatory and organizational requirements.
  2. Maintain an efficient and balanced crew roster while adhering to all relevant regulations.
  3. Provide feedback to Rostering and GM Crew Management, summarizing actual roster statistics and assisting in strategic planning evaluations.
  4. Support the Manager of Crew Control in overseeing the Crew Control team, enhancing guidelines, and implementing effective work procedures.
  5. Establish mechanisms to monitor team activities, facilitating continuous improvement and necessary investigations.
  6. Address inquiries and issues escalated by the Crew Control Team or stakeholders, as directed by the Manager of Crew Control.
  7. Assist in liaising with both internal and external stakeholders, completing tasks assigned by the Manager of Crew Control.
  8. Implement procedures to manage crew members' training, licensing, vacations, and transitions.
  9. Engage with DMIOCC or designated personnel to review and enhance IOCC procedures relevant to Crew Control.
  10. Participate in crisis recovery processes, ensuring readiness within Crew Control functions.

Minimum Qualifications:

  • A minimum of 8 years of experience in airline rostering or crew control, with at least 3 years in a supervisory capacity.
  • Strong conflict resolution skills.
  • Thorough knowledge of HKCAD Cap 371, CAD360, and IOSA standards.
  • Comprehensive understanding of Crew Control operations and flight disruption management.
  • Fluency in Cantonese, English, and Putonghua.
  • Proficient in computer skills for report generation and statistical analysis.
  • Experience in report and procedure documentation.
  • Able to work independently.
  • Possession of HKCEE/DSE or equivalent qualifications.


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