Crew Control Assistant Manager
2 weeks ago
The Crew Control Assistant Manager plays a crucial role in ensuring that all operations at Hong Kong Airlines are conducted with a crew that meets all regulatory and company standards.
Key Responsibilities:
- Develop and enforce protocols within Crew Control to guarantee compliance with regulatory and organizational requirements.
- Maintain an efficient and balanced crew roster while adhering to all relevant regulations.
- Provide feedback to Rostering and GM Crew Management, summarizing actual roster statistics and assisting in strategic planning evaluations.
- Support the Manager of Crew Control in overseeing the Crew Control team, enhancing guidelines, and implementing effective work procedures.
- Establish mechanisms to monitor team activities, facilitating continuous improvement and necessary investigations.
- Address inquiries and issues escalated by the Crew Control Team or stakeholders, as directed by the Manager of Crew Control.
- Assist in liaising with both internal and external stakeholders, completing tasks assigned by the Manager of Crew Control.
- Implement procedures to manage crew members' training, licensing, vacations, and transitions.
- Engage with DMIOCC or designated personnel to review and enhance IOCC procedures relevant to Crew Control.
- Participate in crisis recovery processes, ensuring readiness within Crew Control functions.
Minimum Qualifications:
- A minimum of 8 years of experience in airline rostering or crew control, with at least 3 years in a supervisory capacity.
- Strong conflict resolution skills.
- Thorough knowledge of HKCAD Cap 371, CAD360, and IOSA standards.
- Comprehensive understanding of Crew Control operations and flight disruption management.
- Fluency in Cantonese, English, and Putonghua.
- Proficient in computer skills for report generation and statistical analysis.
- Experience in report and procedure documentation.
- Able to work independently.
- Possession of HKCEE/DSE or equivalent qualifications.
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