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Customer Support Specialist

2 months ago

Reno, Nevada, United States Smart Warehousing Full time

**Job Summary**

Smart Warehousing is seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist/Account Manager. As a key member of our warehouse operations team, you will be responsible for providing exceptional customer service and operational support to our clients.

**Key Responsibilities:**

  • Serve as the primary point of contact for our clients, providing timely and effective resolution to their inquiries and concerns.
  • Collaborate with internal teams to ensure seamless communication and coordination of client needs.
  • Manage and maintain accurate records of client interactions, including order and inventory management, data entry, and report generation.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Work closely with the warehouse operations team to ensure efficient and effective execution of client orders.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1+ years of experience in a customer-facing role, preferably in a warehouse or logistics environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Proficiency in Microsoft Office and other relevant software applications.

**What We Offer:**

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.