Senior Operations Manager
2 weeks ago
Company: Worldwide Flight Services, Inc.
About WFS: At Worldwide Flight Services, we are dedicated to ensuring the prompt delivery of cargo shipments, luggage, and customer deliveries while maintaining safe and secure operations. With a commitment to excellence, we serve our clients daily and aim to be a leading force in the industry, supported by our skilled teams across 164 airport locations in 18 countries on 5 continents.
Job Summary: The Senior Operations Manager for Express Services will oversee warehouse and ramp operations, collaborating with both internal and external executive-level partners to guarantee the effective handling of Express cargo within our operations.
Key Responsibilities:
- Lead and organize staff to foster a culture of teamwork and motivation in a diverse and multicultural environment.
- Develop future leaders and managers by enhancing their leadership and management capabilities.
- Supervise personnel to align with business objectives and ensure compliance with Service Level Agreement performance standards.
- Ensure operational leaders guide Lead Agents and Warehouse Agents in adhering to safety protocols and standards.
- Engage in recruitment processes, conduct interviews, and make hiring decisions.
- Support employee relations and conflict resolution, including performance evaluations and input for disciplinary actions.
- Maintain security compliance with regulations from the Seattle-Tacoma International Airport, TSA, and USCBP.
- Prepare various operational reports, providing regular weekly and monthly data, along with special reports as needed.
- Complete injury and damage reports as required and ensure post-accident testing is conducted.
- Assist customer representatives with information and data for compliance reports and audits.
- Manage records and appointments necessary for employment at the airport.
Minimum Requirements:
- Experience in Airline, Logistics, or Transportation preferred.
- 8-10 years of leadership and management experience required.
- Proven leadership skills with the ability to train and develop staff.
- Ability to adapt and prioritize in a dynamic work environment.
- Valid driver's license and clean driving record required.
- Legal authorization to work in the United States is mandatory.
- Willingness to work a flexible 24/7 schedule based on business needs.
Preferred Skills:
- Proficiency in English (reading, writing, speaking, listening).
- Strong interpersonal skills and customer service orientation.
- Basic office equipment skills and computer literacy (MS Office, Kronos).
- Knowledge of advanced arithmetic and airline codes.
- Ability to prepare written communications and follow managerial instructions.
Physical Requirements:
- Ability to remain stationary for extended periods.
- Occasional movement within the office environment.
- Frequent operation of office machinery and equipment.
- Ability to lift and carry objects weighing up to 10 pounds.
- Regular attendance and punctuality are essential.
WFS is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applications from all qualified individuals.
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