Marketing Operations Specialist

4 weeks ago

Long Beach, California, United States SCAN Health Plan Full time
Job Summary

The Marketing and Product Operations Specialist will play a critical role in supporting the Medicare Advantage product portfolio, including bid submission, data mining projects, and the creation of regulatory materials and mailings. This specialist will recommend solutions and deliver tactics within schedule and budget, overseeing various projects and initiatives from concept to completion.

Key Responsibilities
  • Support quality control activities related to Annual Regulatory Mailings, Annual Bid Submission, benefits, and bid documentation.
  • Perform annual bid filing entries with the Centers for Medicare and Medicaid Services for upcoming plan benefits offerings.
  • Support regular competitor and market analysis, including data gathering and analysis of provider networks, assessment of benefit offerings and premiums, and assessment of enrollment trends and product penetration reports by specific geographic area.
  • Collaborate with stakeholders and manage the content workflow in the creation of pre and post-enrollment regulatory materials.
  • Ensure that all regulatory materials meet CMS and DHCS requirements and are completed to meet internal and regulatory timelines.
  • Support the thorough review of all sales and marketing and member materials to ensure that all benefits are displayed and described accurately and in accordance with CMS bid filings and regulations.
  • Support supplemental vendor management processes and initiatives, including KPIs, utilization data, service escalation, and Quarterly Business Review.
  • Responsible for fostering positive relationships with internal and external constituents, working cross-functionally and collaboratively to resolve member issues.
  • Act as an initial Marketing point of contact for Department Stakeholders throughout the company.
  • Work collaboratively across multiple departments to ensure compliance of all assigned marketing programs and stay abreast of relevant regulations and current Medicare and Medicaid marketing guidelines.
  • Manage projects from end-to-end by applying sound project management practices, including deciding on and implementing appropriate solutions for problems that arise during projects.
Requirements
  • Bachelor's Degree in Marketing or related field preferred.
  • 3+ years in Marketing project management, with regulatory compliance and production expertise strongly preferred.
  • Experience marketing to the 65+ segment and/or Medicare Advantage experience strongly preferred.
  • Knowledge of CMS regulations strongly preferred.
  • Ability to handle many tasks independently and simultaneously, demonstrating excellent organizational and project management skills.
  • Ability to work with minimal supervision and meet deadlines consistently without sacrificing quality.
What's in it for you?
  • Base Pay Range: $58,000 to $93,000 annually.
  • Work Mode: Mostly Remote.
  • An annual employee bonus program.
  • Robust Wellness Program.
  • Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days.
  • Excellent 401(k) Retirement Saving Plan with employer match.
  • Robust employee recognition program.
  • Tuition reimbursement.
  • An opportunity to become part of a team that makes a difference to our members and our community every day.

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