Commercial Agency Support Specialist

1 week ago

Palo Alto, California, United States Government Employees Insurance Company Full time
Commercial Agency Support Representative

At GEICO, we're committed to providing exceptional service to our customers and partners. As a Commercial Agency Support Representative, you'll play a critical role in delivering personalized support to insurance agents and their customers. Your expertise will help resolve complex issues, provide accurate information, and ensure seamless policy changes.

This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You'll be the first point of contact for agents and their customers, handling a high volume of calls and providing timely solutions. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, this could be the perfect opportunity for you.

Key Responsibilities:

  • Provide exceptional customer service to insurance agents and their customers
  • Resolve complex issues and provide accurate information
  • Ensure seamless policy changes and updates
  • Work collaboratively with internal teams to resolve issues
  • Meet or exceed performance metrics and productivity standards

Requirements:

  • Minimum of 2 years of customer service or administrative support experience
  • Preferred experience working in an insurance agency or as a trucking insurance agent
  • P&C license preferred
  • Ability to effectively communicate verbally and in writing
  • Ability to troubleshoot applications and escalate as needed
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • Minimum of high school diploma or equivalent; college degree or currently pursuing preferred

Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental and Vision Insurance with no waiting period**
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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