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1 week ago
We are seeking a highly skilled and motivated IT Helpdesk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal users, ensuring seamless operations and resolving technical issues efficiently.
Key Responsibilities:- Provide first-line technical support for hardware, software, and network issues for all users.
- Diagnose and troubleshoot technical problems, ensuring timely resolution to meet service level agreements (SLAs).
- Manage the helpdesk ticketing system, prioritizing and assigning tickets based on urgency and impact.
- Collaborate with other IT team members to resolve complex issues and provide technical guidance to users.
- Document solutions and create user guides for common issues.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2+ years of experience in IT support or helpdesk roles.
- Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar).
- Competitive base pay range: $76,000-$100,000 USD.
- Full-time position with occasional after-hours support as required.
- Ability to lift 50 lbs and move IT equipment as necessary.
PsiQuantum provides equal employment opportunity for all applicants and employees. We are an equal opportunity employer and welcome applications from diverse candidates.
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